Account Security

How to Check Whether an Email Is Legitimate

Velvet22 will only contact you from an official @velvet22.com email address, most commonly support@velvet22.com or info@velvet22.com. If you receive an email claiming to be from Velvet22, always check that the sender's email address ends with @velvet22.com. For your security, Velvet22 will only send account-related emails to the email address registered on your account. If you're unsure whether an email is genuine, contact us directly at support@velvet22.com before taking any action.

Help! My Account Was Hacked

If you believe your Velvet22 account has been compromised, we recommend taking action as soon as possible. First, change your password to a strong, unique password that you do not use elsewhere. Next, review any recent emails from Velvet22 regarding account changes and confirm that your profile information, photos, and contact details are still correct. If you have lost access to your account or notice unauthorized changes, please contact our support team immediately at support@velvet22.com. To help us verify ownership and recover your account as quickly as possible, contact us using the email address originally associated with your account whenever possible. Our team will guide you through the recovery process and help secure your account.

Secure Your Account with 2FA

To help protect your privacy and account, Velvet22 offers Two-Factor Authentication (2FA) for both Client Accounts and Provider Accounts. When 2FA is enabled, you will be required to enter a verification code sent to your email address every time you log in. This provides an additional layer of security, even if someone knows your password. How to Enable 2FA 1. Log in to your Velvet22 account. 2. Navigate to Settings. 3. Enable Two-Factor Authentication (2FA). 4. Save your changes. Once activated, every login will require: - Your email address and password. - A one-time verification code sent to your registered email address. Why Enable 2FA? We strongly recommend enabling 2FA because it helps protect your account from: - Unauthorized access - Stolen passwords - Account takeovers - Credential stuffing attacks Even if someone obtains your password, they will not be able to access your account without the verification code. Didn't Receive Your Code? If you don't see the email: - Check your spam or junk folder. - Wait a few minutes and try again. - Use the "Send a new code" button on the verification screen. Need to Reset 2FA? For security reasons, 2FA cannot be reset directly from your account settings. If you lose access to your email address or need your 2FA settings reset, please contact the Velvet22 Support Team. We may request additional information to verify account ownership before processing the request. Protecting your privacy and account security is one of our highest priorities.