Velvet22 will only contact you from an official @velvet22.com email address, most commonly support@velvet22.com or info@velvet22.com. If you receive an email claiming to be from Velvet22, always check that the sender's email address ends with @velvet22.com.
For your security, Velvet22 will only send account-related emails to the email address registered on your account. If you're unsure whether an email is genuine, contact us directly at support@velvet22.com before taking any action.