Refund Policy
At Velvet22, we strive to provide a reliable and high-quality experience for all users.
Due to the nature of digital memberships and premium services, purchases are generally considered final once access has
been granted.
Membership Purchases
Membership fees are typically non-refundable after a membership has been activated and access to premium features has
been provided.
Duplicate Charges
If you believe you have been charged more than once for the same purchase, please contact our support team. We will
investigate the transaction and, where appropriate, issue a refund.
Unauthorized Transactions
If you suspect that a payment was made without your authorization, please contact us immediately so we can review the
matter.
Technical Issues
If a technical issue prevented you from receiving the service you purchased, our support team will investigate the
situation and work towards a fair resolution.
Chargebacks
Before initiating a chargeback through your bank or card issuer, we encourage you to contact our support team first.
Many billing issues can be resolved quickly without involving third parties.
Contact Support
For all billing and refund inquiries, please contact our support team and include:
- The email address associated with your account
- The transaction date
- The transaction amount
Our team will review your request as quickly as possible.